What to do when conversations get tough.
Most people want to avoid tough conversations. Whether it’s with a spouse, a friend, a boss, a coworker, or a child, tough conversations create high anxiety–and often lingering resentments. Communication expert Dr. Mike Bechtle offers practical help. He equips readers with the skills they need in order to handle conflict with the important people in their lives. Readers learn to be better prepared for hard conversations by learning to listen, to give and receive genuine feedback, and to saturate relationships with kindness. With the right skills and tools, anyone can feel more confident handling the elephant in the room and other conversational quicksand.
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About the Author
Mike Bechtle is the best-selling author of ten books including People Can’t Drive You Crazy If You Don’t Give Them the Keys. He has sold over 500,000 copies of his books, and spent over 30 years as a FranklinCovey consultant (teaching over 3000 seminars).