She didn’t fit the typical coffee shop crowd. Most days, this cozy cafe buzzes with students buried in laptops, professionals sipping lattes and a few older folks casually scrolling through their iPads. But not this woman. She and her granddaughter sat across from each other a few feet down from me, and there was a […]
The Real Reason we Vacuum
This is one of my most popular posts, written 12 years ago. I’m posting it again because it fits the holiday season, and might impact your perspective, too. Here it is, followed by a recent update: The best part of vacuuming is making lines. No matter what direction they go, vacuum lines shout that the […]
Seeing People Just a Little Bit Deeper
“Welcome to our hotel,” the desk clerk said. I’ve heard those words thousands of times over the years. Most of the time, they’re spoken by a smiling employee who wants my first encounter with the hotel to be positive. “We have your payment information on file . . . breakfast starts at 6:00 . . […]