IF YOU . . .

-- don't know what to say

-- feel like you can't start a conversation

-- wish you could speak up more often

. . . you might be an INTROVERT.

IF YOU . . .

-- usually dominate the conversation

-- can wax eloquent about almost any subject

--  find yourself talking more than listening

. . . you might be an EXTROVERT.

EITHER WAY, with the right attitude and a little know-how, you can excel in the art of confident conversation.

For most people, great conversation doesn't come naturally.  Whether you're an introvert who agonizes over what to say or an extrovert who has no trouble talking -- but forgets to listen -- you'd probably like to improve your conversational skills.  By harnessing the strengths of your personality style and employing practical tools for success, you will be able to start, continue and end a conversation; listen more effectively; be an explorer, not a supplier; and enjoy yourself in the process!